Nook Collective Privacy Policy – FAQ
At Nook Collective, we are committed to protecting the privacy and security of your personal information. Below are some frequently asked questions to help clarify how we manage, store and protect your data.
1. What personal information does Nook Collective collect?
We collect personal information such as your name, email address, phone number and billing information when you sign up for our services or make inquiries through our website. We may also collect information about your preferences, interests and feedback to help improve our services.
2. How does Nook Collective use my personal information?
We use your information to:
Provide access to our collaborative space and services.
Process payments and manage your account.
Communicate with you regarding bookings, promotions and events.
Improve our services and personalise your experience.
Comply with legal obligations and ensure the security of our facilities.
3. Does Nook Collective share my information with third parties?
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers, such as payment processors or email marketing platforms, who assist us in operating our business. These providers are required to safeguard your information and use it only for the purposes specified.
4. How does Nook Collective protect my information?
We take the security of your data seriously. We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. This includes encrypted storage, secure payment systems and regular security audits.
5. Can I access or update my personal information?
Yes, you can request access to your personal information at any time. If any of the information we have is inaccurate or outdated, you can request that we update it. To do so, please contact us at .
6. How long does Nook Collective retain my information?
We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. When your information is no longer required, we will securely delete or anonymise it.
7. What are my rights regarding my personal information?
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your information.
Withdraw consent for certain uses of your information.
Request the deletion of your information (subject to legal requirements).
Lodge a complaint with a supervisory authority if you believe your rights have been violated.
8. Who can I contact with questions about this policy?
If you have any questions or concerns about how we handle your personal information, you can contact us at:
Nook Collective
5/13 Kayleigh Drive, Buderim
hello@nookcollective.com.au
We are committed to resolving any privacy-related issues promptly.
9. Will this privacy policy change?
We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. How does Nook Collective handle personal information related to child-minding services?
At Nook Collective, we prioritise the safety and privacy of both parents and children. When you utilise our child-minding services, we may collect the following information:
Child’s name, age and any special needs or requirements.
Parent or guardian’s contact information.
Emergency contact details.